Candidate Terms and Conditions

Version 2.0 · Last updated 8 November 2026

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to: 1.2.1 "writing", and any cognate expression, includes a reference to any communication effected by electronic transmission or similar means; 1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time; 1.2.3 "these Terms and Conditions" is a reference to these Terms and Conditions as amended or supplemented at the relevant time; 1.2.4 a Clause or paragraph is a reference to a Clause of these Terms and Conditions; and 1.2.5 a "Party" or the "Parties" refer to the parties to these Terms and Conditions.

1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation.

1.4 Words importing the singular include the plural and vice versa.

1.5 References to any gender include any other gender.

2. The Contract

2.1 Any use of the Platform and Services is subject to these Terms and Conditions.

2.2 You will be asked to confirm that You accept these Terms and Conditions when You create Your Account. You are deemed to have accepted and agreed to be bound by them on the earlier of (a) confirming Your acceptance, and (b) submitting any information or data to Us, at which point the Contract is formed.

2.3 We may update these Terms and Conditions from time to time in accordance with clause 19. Where a change materially affects Your rights, We will give You reasonable advance notice (for example by email or an in-app notice) before it takes effect.

2.4 These Terms and Conditions supersede all previous terms of business for Candidates.

3. Eligibility and Age

3.1 You must be at least 13 years old to create an Account.

3.2 If You are under 16, You may only complete sign-up and activate a Profile once a parent or guardian has provided verifiable consent through Our parental-consent process. Until that consent is given and verified, Your Public Profile will not go live and certain sharing features will be unavailable.

3.3 We may, at any time, ask You to confirm Your age or take steps to verify it. If You are a student using Seeple through Your school or college, additional terms or controls set by that institution may apply.

3.4 If You are between 16 and 18, certain features (including some AI Features, profiling and sharing defaults) may be configured for a higher level of protection by default in line with the ICO's Age Appropriate Design Code.

4. Access to the Platform and Your Account

4.1 These Terms and Conditions set out Your use of the Platform and the Services.

4.2 Only You may Access Your Account. You must keep Your login credentials confidential.

4.3 If You do not agree to all of these Terms and Conditions, You are not authorised to Access the Platform.

4.4 In order to create an Account, the minimum information required is: Your name; email address; and (for age-assurance) Your date of birth or year of birth. Additional information You add to a Profile is optional and within Your control.

4.5 You will: 4.5.1 notify Us immediately of any unauthorised use of Your Account; and 4.5.2 be responsible for activity carried out under Your credentials, except to the extent caused by Our failure to keep the Platform secure.

4.6 Subject to clause 13 (Liability), We will not be liable for indirect or consequential loss resulting from the disclosure of Your username and/or password where this is not caused by Us.

4.7 Where the Platform offers it, You may protect the mobile app with device biometrics (e.g. Face ID / Touch ID). Biometric data is held and matched on Your device by Apple or Google and is never transmitted to or stored by Us.

5. Your Profile, the Public Profile and PIN sharing

5.1 You may create one or more Profiles. You control what each Profile contains and how it is shared. You may include text, images, video, audio and links, and add optional sections at Your discretion.

5.2 Public Profile and PIN. You may choose to publish a Profile at a public link. By default a Public Profile is protected by a PIN that You set; a visitor needs both the link and the PIN to view it. You may change or disable the PIN, generate a "quick link" that bypasses the PIN for a specific recipient, deactivate the Public Profile, and see basic view insights, all from Your dashboard. Anyone with a valid link (and PIN, where required) will see the current version of Your Profile.

5.3 You control sharing. It is Your responsibility to decide who You share Your link, PIN or quick link with. Once You share these, the recipient may be able to view Your Public Profile and may forward the link. We have no control over where You or a recipient onward-shares a link, and We are not responsible for onward sharing by others.

5.4 Accuracy. You are responsible for ensuring that everything You submit to a Profile is true, accurate, complete and up to date, and You must update it promptly if it changes.

5.5 Third-party details. Where any information You submit could identify a third party (including, but not limited to, referees, colleagues or former employers), You must obtain that person's permission before adding it.

5.6 Lawful content. You must ensure that any file You upload is free from malware and that You have the rights and any consents needed to upload and share it. We accept no responsibility for content You upload, but We may remove content or suspend a Profile as set out in clause 9.

5.7 Contact details. Your email and phone number are hidden by default. They are only disclosed to an Organisation where You expressly choose to share them through a Connection (clause 6), or where You add them to public-facing content Yourself.

6. Connecting with Organisations (how the new model works)

This section reflects the most important change from the previous platform. By default, Organisations cannot search or browse the Candidate population, and an Organisation can only see a Profile that You have chosen to connect and share with them. You may optionally choose to make a Profile discoverable so that verified employers or recruiters can find a contact-free version of it in search (clause 6.1); this is off by default and You can turn it off at any time.

6.1 Search is off by default; You can opt in. By default, Organisations cannot search, browse, scrape or otherwise discover Candidate Profiles at large, and access by an Organisation to a Profile happens only through a Connection that You consent to. However, You may choose to make a Profile "discoverable" (this is off by default and available once You are 18): if You turn it on for employers and/or recruiters, verified Organisations of that type can find that Profile in Seeple's search. Even then they see a contact-free version with no email or phone, and a Connection that You consent to (clause 6.2) is still required before any contact details are shared or an Organisation gains the full connected view. You can turn discoverability off at any time, separately for each Organisation type. To help a discoverable Profile be matched, You may add optional private preferences (such as the roles and pay You are open to); these are never shown on Your public Profile.

6.2 How a Connection is created. A Connection is formed when either: (a) You connect to an Organisation, for example by scanning or following the Organisation's invite link/QR code and choosing to connect; or (b) an Organisation sends You a connection request which You accept. In each case You choose which Profile to share and whether to additionally share Your email and/or phone number (both of which default to off).

6.3 What the Organisation can see. A connected Organisation can view the specific Profile You pinned to the Connection, as a privacy-controlled view, plus only those contact details You have toggled on. Certain information is never shared with Organisations, including Your private "goal", certain PDF settings, and any information We designate as owner-only.

6.4 Within-roster features. A connected Organisation may, for its own purposes, score, shortlist, take private notes about, message, request a Word copy of, or (where offered) call the Candidates it is connected to. These features operate only within an Organisation's own set of accepted Connections: they are not a search of other Candidates.

6.5 You stay in control. You may, at any time: change which Profile is shared; turn email/phone sharing on or off; and disconnect from an Organisation. When You disconnect, the Organisation loses access to Your Profile going forward (subject to clause 6.7).

6.6 Education / schools. If You connect with an education provider (e.g. Your school or college), that provider may be able to see additional information relevant to its purpose, such as readiness indicators and progress in any "Get ready" practice tools You complete, and may ask You connection questions. This is explained to You at the point of connecting.

6.7 Information an Organisation has already taken. If an Organisation has, while connected, lawfully taken a copy of information You shared (e.g. downloaded a CV or recorded its own notes), that copy is held by the Organisation as a separate data controller. After You disconnect, the handling of that copy is governed by the Organisation's own privacy policy, and You should exercise any data rights in respect of it directly with the Organisation. We will help You contact them.

6.8 Verification is not vetting. We carry out a basic verification of Organisations before they can operate on the Platform, and We may suspend or remove Organisations. However, We do not vet Organisations or job opportunities, do not guarantee that any Organisation, opportunity or message is genuine, suitable or safe, and are not a party to any arrangement between You and an Organisation. You must exercise Your own judgement and due diligence before sharing information, attending an interview or accepting any opportunity.

7. AI Features

7.1 We offer AI Features that use a third-party AI provider (currently OpenAI) to help You, including: writing assistance (e.g. profile summaries, cover letters, a tailored "Magic CV", LinkedIn optimisation, an elevator-pitch script), interview practice (recording and analysing Your spoken answers), voice transcription, and a career-coaching assistant ("Ralph", available as text and, in some versions, voice).

7.2 General information, not professional advice. AI Features, including Ralph, provide general information and suggestions only. They are not professional, legal, financial, medical or careers advice, and must not be relied on as such. You remain responsible for decisions You make.

7.3 Accuracy. AI-generated content can be inaccurate, incomplete or out of date and may occasionally produce statements that are wrong ("hallucinations"). We do not warrant the accuracy, suitability or fitness for purpose of any AI output. You must review and verify all AI output before using it, and You are responsible for the final content of Your Profile and documents.

7.4 No automated decisions about You. We do not use AI to make decisions that produce legal or similarly significant effects about You without human involvement.

7.5 Your inputs and recordings. Where a feature records audio (e.g. interview practice or voice coaching), We process the recording to provide the feature. Unless stated otherwise in the Privacy Policy, We do not retain the raw audio after processing; We may retain the resulting transcript and feedback so You can review Your history. Our AI provider processes content via its API and (per its terms) does not use API content to train its models.

7.6 Intellectual property in AI output. As between You and Us, any text or content generated for You by an AI Feature is Yours to use. We make no warranty that AI output does not infringe third-party rights, and We accept no liability for any third-party intellectual-property claim arising from AI output, save as required by law (see clause 13).

7.7 Availability and Credits. Some AI Features consume Credits (clause 8). We may add, change, suspend or withdraw AI Features, providers or Credit costs.

7.8 Acceptable use of AI. You must not use AI Features to generate unlawful, deceptive, harassing, discriminatory or harmful content, to impersonate another person, or in breach of Our AI provider's usage policies.

8. Fees and Credits

8.1 Core platform is free. Creating an Account, building and sharing a Profile, connecting with Organisations, exporting a Word CV (unlimited), and PDF downloads within a fair-use allowance are provided free of charge.

8.1A PDF fair use. The PDF download fair-use allowance is currently up to 60 PDF downloads per Account, per calendar month, which is intended to comfortably cover normal personal use. We do not presently enforce this limit, but We reserve the right to do so and to reasonably limit or charge for excessive use. Where the allowance is exceeded, We may require Credits (currently 2 Credits per additional PDF) or otherwise reasonably restrict further downloads. We will make any applicable limit or charge clear in the app before it takes effect, and this fair-use figure may change.

8.2 Credits for AI Features. Certain AI Features are paid for using Credits. You receive a monthly free allowance of Credits, and may buy additional Credits in one-off packs. Credit costs per feature, pack sizes and prices are shown in the app before You buy and may change.

8.3 One-off purchases, not a subscription. Credit packs are one-off purchases; they are not a recurring subscription. (If We introduce any recurring plans or Credit expiry, We will set out those terms separately and clearly before You buy.)

8.4 How You pay. On the web, payments are processed by Stripe. In the mobile apps, payments are processed by Apple (App Store) or Google (Google Play) through in-app purchase, and their terms also apply. We do not store Your full card details.

8.5 Taxes. Prices are inclusive or exclusive of VAT as indicated at the point of purchase; any applicable taxes are charged at the prevailing rate.

8.6 Consumer cancellation right (digital content). Because Credits are digital content, where You are a consumer You have a statutory 14-day right to cancel a purchase, except that, by buying and using Credits immediately, You ask Us to begin supply at once and acknowledge that You lose the right to cancel once the Credits (or the relevant feature) have been supplied/used. Unused Credits may be refundable at Our discretion or as required by law.

8.7 Refunds via app stores. For in-app purchases, refunds are handled under Apple's or Google's policies. We cannot process refunds for purchases made through an app store.

8.8 Non-payment. If a payment fails or is reversed, We may suspend or remove the corresponding Credits or paid features.

8.9 Nothing in this clause affects Your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Our Obligations and Acceptable Use

9.1 We will provide the Services with reasonable care and skill. We do not guarantee that the Platform or Services will always be available, error-free or uninterrupted, and We may suspend them for maintenance or to resolve issues.

9.2 We use third-party providers to deliver the Services (see the Privacy Policy for the current list). Our Services depend on them and We are not responsible for their independent acts or outages beyond Our reasonable control.

9.3 We offer no warranty as to the availability of work, opportunities or Organisations via the Platform.

9.4 We may review, refuse to display, hide, edit (e.g. to correct obvious errors) or remove any Profile or content, and may suspend or terminate an Account, where We reasonably believe it is unlawful, offensive, discriminatory, fraudulent, unsafe, infringing, or in breach of these Terms, including temporarily hiding a Profile that has been reported.

9.5 You must not use the Platform to: break the law; harass, abuse, defame or harm others; post false, misleading, discriminatory or offensive content; impersonate anyone; upload malware; infringe intellectual-property or privacy rights; scrape or harvest data; or attempt to circumvent the Connection model or security controls.

9.6 If You have a problem with the Platform, please tell Us at hi@seeple.com and We will try to resolve it within a reasonable time.

9.7 No objectionable content: zero tolerance. There is no tolerance for objectionable content or abusive behaviour on the Platform. Objectionable content includes anything that is unlawful, harassing, threatening, defamatory, hateful, discriminatory, sexually explicit, violent, or otherwise offensive or harmful. You must not create, upload, share or send such content, and You must not abuse other users. You can report objectionable content or an abusive user from within the app, on any message thread and on any Public Profile, and You can block an abuser by ending the relevant Connection or guardianship. We review every report, and We will remove objectionable content and eject the offending user within 24 hours of a valid report. We may also act on Our own initiative under clause 9.4. By using the Platform You agree to these terms.

10. Messaging

10.1 The Platform lets You receive messages, including contact and voice messages from visitors to Your Public Profile, and two-way threads with connected Organisations and with a Guardian. Messages and any voice recordings are stored so You can read or play them back.

10.2 Messages may contain personal data of the sender (e.g. a visitor's name, email, phone or voice). You must handle any such data responsibly and only for the purpose for which it was sent.

10.3 You must not use messaging for marketing, spam, harassment or any unlawful purpose.

11. Parents, Guardians and Family Support

11.1 The Platform includes a "Family support" feature that lets a parent, guardian or supporter connect to a Candidate to help them. A guardianship is a relationship, created only with consent, and is separate from any work-seeking activity.

11.2 You stay in control. Where You are the Candidate, You decide whether to invite or accept a Guardian, choose which Profile they can see, set what they may do (for example, leave feedback, or whether practice tools are visible), and may end the guardianship at any time. There is a maximum number of Guardians per Candidate.

11.3 Under-16 consent. Where You are under 16, a verified parent/guardian consent is required to activate Your Profile (clause 3.2); the same parent/guardian may, with consent, also become a Guardian.

11.4 A Guardian's role. A Guardian may be able to view the shared Profile, leave supportive feedback (including voice or video notes), gift Credits to the Candidate's wallet, and see general AI-generated suggestions on how to help. A Guardian must use the feature only to support the Candidate and in the Candidate's best interests.

11.5 Both the Candidate's and the Guardian's information are personal data and are handled in line with the Privacy Policy.

12. Your Data and Privacy

12.1 We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.

12.2 "Data Protection Legislation" means all applicable UK data-protection and privacy legislation in force from time to time, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, each as amended.

12.3 For full details of what We collect, why, the legal bases, international transfers, retention, the third-party providers (sub-processors) We use, and Your rights (including export and erasure), please see Our Privacy Policy at https://seeple.com/terms?s=privacy.

12.4 Special-category data. Some optional features (for example an opt-in disability disclosure) involve special-category (health) data. We only process this with Your explicit consent and You can withdraw it at any time.

12.5 We store the core of Your data in the UK (Supabase, London) and host the application in the EU. Some sub-processors are located outside the UK/EU; where they are, We rely on appropriate safeguards (such as the UK International Data Transfer Agreement / Standard Contractual Clauses or an adequacy decision). See the Privacy Policy.

13. Liability

13.1 Nothing in these Terms and Conditions limits or excludes Our liability for: death or personal injury caused by Our negligence; fraud or fraudulent misrepresentation; any breach of the statutory rights of a consumer that cannot lawfully be excluded; or any other liability that cannot be excluded or limited by law.

13.2 Subject to clause 13.1, We are not liable to You for: 13.2.1 loss of information, data, CVs or other materials You submit (We encourage You to keep Your own copies); 13.2.2 any errors, inaccuracies or out-of-date data that You upload, or that AI Features generate, where You have not verified them; 13.2.3 Your failure to secure work, a placement or any opportunity; 13.2.4 the acts or omissions of any Organisation, visitor, Guardian or other user, including any failure to respond, withdrawal of an opportunity, or misuse of information You shared; or 13.2.5 any failure or act of a third-party provider that is beyond Our reasonable control.

13.3 For consumers. If You are a consumer, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Terms or Our failure to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit Our liability to consumers except as permitted by law.

13.4 For business users. If You use the Platform in the course of a business, then subject to clause 13.1: We exclude all implied terms to the fullest extent permitted by law; We are not liable for indirect or consequential loss, or loss of profit, business, goodwill, opportunity or data; and Our total liability arising out of or in connection with the Contract is limited to the greater of (a) the Fees You paid Us in the 12 months before the claim, and (b) £100.

13.5 You acknowledge that, in entering into the Contract, You do not rely on any representation, warranty or statement that is not expressly set out in these Terms and Conditions.

14. Indemnity (business users only)

14.1 If You use the Platform in the course of a business, You shall indemnify Us against costs, liabilities, damages, losses and claims arising out of Your breach of these Terms and Conditions or Your unlawful use of the Platform. (This indemnity does not apply to consumers.)

15. Termination

15.1 You may terminate the Contract at any time by deleting Your Profile(s) and Account on the Platform.

15.2 We may suspend or terminate Your Account on reasonable notice, or immediately where You have materially breached these Terms, where required by law, or to protect the Platform or other users.

15.3 On termination, We will delete or anonymise Your personal data in accordance with the Privacy Policy and Our retention periods, save where We are required to retain certain data by law.

16. Force Majeure

16.1 Neither Party is liable for any failure or delay in performing its obligations where this results from any event beyond its reasonable control, including power, internet or third-party-provider failure, industrial action, civil unrest, fire, flood, storm, earthquake, epidemic, pandemic, natural disaster, acts of terrorism, acts of war, or governmental action.

17. Notices

17.1 Notices must be in writing. Notices to Us should be sent to hi@seeple.com. Notices to You will be sent to the most recent email address on Your Account. A notice sent by email is deemed given when sent.

18. Complaints and Feedback

18.1 We welcome Your feedback and want to hear from You if You have any cause for complaint. Please contact Us at hi@seeple.com; We will respond within a reasonable time.

18.2 You also have the right to complain to the Information Commissioner's Office (ICO) about Our handling of Your personal data, though We would welcome the chance to resolve Your concern first.

19. Changes, Assignment, Third Parties and General

19.1 Changes. We may modify these Terms and Conditions. We will post the updated version on the Platform and, for material changes, give reasonable notice as described in clause 2.3. If You do not agree to a change, You must stop using the Platform; continued use after a change takes effect constitutes acceptance.

19.2 Assignment. You may not transfer Your rights or obligations without Our consent. We may assign or transfer Ours, including on a sale or reorganisation of Our business, provided this does not reduce Your rights.

19.3 Relationship. Nothing in these Terms creates a partnership, agency, or employment relationship between Us and You.

19.4 Third parties. Except where these Terms expressly say otherwise (including Apple/Google as third-party beneficiaries of the app-store provisions where required), a person who is not a Party has no rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.

19.5 Severance. If any provision is found unlawful or unenforceable, it shall be severed and the remainder shall continue in force.

19.6 Entire agreement. These Terms and Conditions (with the Privacy Policy and Cookie Policy) form the entire agreement between You and Us regarding the Services.

20. Mobile Applications

20.1 If You download the Seeple mobile app, You also agree to the relevant app store's terms (Apple App Store / Google Play). Where required by Apple, Apple is a third-party beneficiary of these Terms and may enforce them, but Apple is not responsible for the app or any claims relating to it; the same principle applies to Google.

20.2 Push notifications are optional and can be turned off in Your device settings.

21. Law and Jurisdiction

21.1 These Terms and Conditions (including non-contractual matters) are governed by the laws of England and Wales.

21.2 Any dispute shall fall within the jurisdiction of the courts of England and Wales. If You are a consumer resident elsewhere in the UK, You may also bring proceedings in Your home jurisdiction.

Seeple Limited, Candidate Terms and Conditions, Version 2.0. Registered in England, company no. 13772807, 20-22 Wenlock Road, London N1 7GU.